Shipping Policy

Last Updated: September 2026

Thank you for shopping with us. We deliver orders across Pakistan through trusted courier partners.

1. Delivery Areas

We currently offer delivery across Pakistan, including major cities and most serviceable areas.

Delivery availability may vary depending on the courier service and your location.

2. Delivery Time

Orders are normally delivered within:

• Major Cities: 2–4 business days
• Other Cities & Areas: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, incomplete addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be displayed at checkout before you place your order.

Shipping fees may vary depending on:

• Delivery location
• Parcel weight and size
• Courier service
• Promotional/free-shipping offers

Any applicable shipping charges will be clearly shown before payment.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

When your order arrives, you must pay the full order amount to the courier representative before receiving the parcel.

Please ensure that your phone number and delivery address are correct when placing your order.

5. Order Confirmation

For COD orders, we may contact you by phone, SMS, WhatsApp, or other available methods to confirm your order.

Orders that cannot be confirmed may be cancelled.

6. Order Tracking

Once your order has been dispatched, we will provide a tracking number where available.

You can use the tracking information provided to monitor your shipment through the relevant courier service.

7. Failed Delivery / Returned Orders

Please make sure someone is available to receive your parcel.

If a customer refuses the parcel, provides an incorrect address or phone number, or is repeatedly unavailable, the courier may return the shipment to us.

If an order is returned because of customer-related reasons, additional shipping or return charges may apply to a future replacement order.

8. Delayed Deliveries

Although we work with reliable courier partners, we cannot guarantee an exact delivery date.

Courier delays may occur because of:

• Weather conditions
• Public holidays
• Road closures
• Security situations
• Incorrect or incomplete addresses
• High-volume periods
• Other circumstances beyond our control

If your order appears to be significantly delayed, please contact our customer support team.

9. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If you provide an incorrect or incomplete address or phone number, delivery may be delayed or the parcel may be returned.

Please contact us as soon as possible if you need to correct your delivery information after placing an order. We cannot guarantee that changes can be made after an order has been dispatched.

10. Damaged Packages

If your parcel appears visibly damaged when delivered, please contact us as soon as possible and provide photographs/videos of the parcel and the product.

Do not dispose of the packaging until your issue has been reviewed.

11. Contact Us

If you have questions regarding your shipment or delivery, please contact our customer support team through the contact information provided on our website.

We are happy to assist you with your order and tracking information.